My account has an unrecognized charge

If you see an unfamiliar RSL charge on your credit card or bank account, please review these steps. You can also contact us with the form below.

1. Unrecognized charges can often be tied back to a friend, coworker, or family member who may be using your payment information or a linked account. Please check with your family and friends.

2. Check your trip history to locate the charge. It may be tied to a trip you've taken or a cancellation fee. Cancellation fees range from 5-10 AED. If you believe you were charged a cancellation fee by mistake, please navigate to Trips and Fare Review > I was charged a cancellation fee.

3. An unrecognized charge may also be a small authorization hold, which is never actually charged to your account, but may appear as "pending". All authorization holds are voided within a few business days, depending on your bank's policy. We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage.

If you are still unable to recognize an RSL charge on your account, please share some info here. We're happy to review and make necessary adjustments.