How is my rating determined?

After each trip, riders and drivers have the opportunity to rate one another from 1 to 5 stars, based on their trip experience.

A driver or rider's overall rating is displayed as an average. For example, a highly-rated rider might have 4.9 stars.

Ratings are anonymous. Neither riders nor drivers see individual ratings tied to a particular trip or person. Candid, constructive, and respectful feedback is beneficial for everyone.

Providing a rating fosters mutual respect between riders and drivers. This strengthens our community and help everyone get the most from RSL. We appreciate your participation.

Drivers frequently consider these 3 areas when rating a rider:

1. Short wait times - Be ready to go when they arrive at the pickup location. Be sure the location you entered is actually where you'll be.
2. Courtesy - Treat drivers and their cars the way they'd expect to be treated themselves.
3. Safety - Drivers want to make sure everyone in their car is safe, and shouldn't feel pressured to break any laws.