You'll be unable to request a new ride, if your payment for a past trip has been declined by your credit card or debit card.
If your app displays one of the following error messages, the bank of your selected payment method may have declined the transaction request.
- "Request Failed: Card Declined"
- "Your payment method is invalid. Please update your billing settings"
- "There was an error processing your request"
In most cases, you'll need to add a new or select a different payment method to resolve any payment issue. However, we have provided additional information on why your transaction request may have been declined and ways to resolve the issue so that you can request rides again.
- If you entered your credit or debit card number incorrectly, you'll need to update your card number in the "Payment" menu of your app.
- If your credit card or debit card has expired, you'll need to remove this expired card from your account and replace it with an active card..
- If there are insufficient funds in your account, you'll need to transfer funds to your account. You may also add or select a different payment method.
- If you're traveling abroad but have not contacted your bank to authorize international transactions, reach out to your bank to approve transactions in your current location.
- If you previously reported your credit card as lost or stolen, your bank may be declining all transactions. Contact your bank to notify customer service that the card is no longer lost or stolen.
If none of these issues or solutions apply, please share more info here. We'll review your account.