If a charge from RSL is declined by your payment method, you may be temporarily unable to request rides.
Your app will ask you to charge your outstanding balance to a payment method of your choice. If this payment method is declined, please add a new payment profile and try again. Reach out to your bank to ensure your payment method is valid.
You can also pay an outstanding balance on riders.RSL.com. Here's how:
1. Select Payment from the menu.
2. Update your payment method(s).
3. Select My Trips from the menu to review and pay your balance.
We'll be happy to help you settle an outstanding balance. Please confirm the payment method(s) you'd like us to charge. Check to make sure these payment methods are already linked to your RSL account.