I have a duplicate charge

Your RSL account or payment account may occasionally show 2 or more identical charges for the same amount. If this happens, we recommend confirming that you haven't taken separate trips that happened to have the same fare.

If you believe you have duplicate charges, please check that there is no corresponding trip or fare adjustment. Select HISTORY in your app menu to review your trip history or sign in at our app. If a trip fare is changed for any reason, you will receive an updated receipt.

RSL sometimes places a temporary authorization hold on your payment method for the upfront trip fare at the beginning of a trip. This initial fare would appear as "Pending" on your account. While this is immediately voided at our end, it might linger on your account for a short while, depending on your bank's policies.

If you'd like us to investigate duplicate charges, please confirm the amount and dates of the charges. We'll review and contact you directly.